Top social marketing advice from David Meerman Scott, bestselling author of The New Rules of Marketing & PR, talks about a golden way to improve your messaging and get doing better than it is today. See more business news television shows featuring these experts, as they give their top expert business advice at http://www.yourbusinesschannel.com. David Meerman Scott: So here’s the thing, the most important thing for web marketing, truly the most important thing is to focus on your buyer personas, not on your products and services, not on your company. Here’s what I mean by that: Have you looked at a hotel website recently? I travel all the time, I give keynote speeches all over the world, I’m in a hotel almost every week, and what I do is I always check the hotel website. And every hotel website is virtually the same. What do they do? They talk about their product and they talk about their service. And they have information about their product and their fluffy pillows and their tasty shrimp, and the swimming pool out back and the fact that they’re near the city centre. That’s a product oriented form of marketing. But think about it differently if you are creating marketing specifically for your buyer personas. And what you need to do is you need to understand who your buyer personas are. Actually go out and interview people who are representative of your buyer persona. Find out what their problems are and then build your web content directly for them. So for example with a hotel, there’s the independent business traveller who makes a decision of what hotel to stay in. Perhaps they’re interested with getting the lowest price or free parking, or perhaps they want to have high speed internet available in their room. Then you’ve got a corporate travel department, which is another buyer persona for hotels. Perhaps somebody is near a company headquarters and they are looking to have maybe 100 room nights for their visitors coming to that hotel. ...