With the right online experience, everyone wins. Customers get real-time answers to their problems w...
With the right online experience, everyone wins. Customers get real-time answers to their problems while you reduce your call volume. This fascinating session will showcase implementations of Salesforce CRMs customer portal, ideas community, and knowledge base. Learn how you can make self-service a destination, and watch loyalty go up while your service costs go down.
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Added: 581 days ago
Views: 105
Get a behind-the-scenes look at salesforce.coms global customer service organizatio...
Get a behind-the-scenes look at salesforce.coms global customer service organization. In this session, well demonstrate how salesforce.com has used the service Cloud to create a virtual contact center with agents across five continents. Join our support team as they share the service Cloud best practices they use to deliver customer success.
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Added: 581 days ago
Views: 139
Todays customers want faster, more accurate service. With Salesforce Knowledge, ne...
Todays customers want faster, more accurate service. With Salesforce Knowledge, new to the service Cloud, your agents can search for and deliver personalized answers across the call center, the social Web, and through Web self-service.
Tune into this recording featuring tips from Paul Greenberg, author of CRM at the Speed of Light, to hear how knowledge as a service lets you:
•Capture expert knowledge
•Deliver faster, more accurate resolutions
•Grow customer loyalty at lower cost
Plus, hear how other salesforce.com customers deliver the right answer the first time with the Salesforce Knowledge to increase productivity, improve response time, and reduce costs.
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Added: 581 days ago
Views: 65
Stanford GSB students explore innovative models for poverty aleviation in East Africa.
Stanford GSB students explore innovative models for poverty aleviation in East Africa.
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Added: 648 days ago
Views: 162
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Salesforce.com's in-house customer support organization is taking advantage of the service
Salesforce.com's in-house customer support organization is taking advantage of the service Cloud to reinvent the online customer experience. The secret to the sauce—personalized, consistent, and quick access to knowledge, help, training, and community. See how you can leverage our unique model to make self-service your customers preferred support channel.
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Added: 581 days ago
Views: 83
In this tutorial, we'll walk through how to manage all your customer service issues...
In this tutorial, we'll walk through how to manage all your customer service issues with the service Cloud from salesforce.com
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Added: 581 days ago
Views: 101
The service Cloud from salesforce.com helps you deliver great customer serv...
The service Cloud from salesforce.com helps you deliver great customer service from your call center to the social web. This demo will walk you through how you can deliver a complete self service website including case management, a knowledge base, and a customer community. All delivered on our cloud computing platform, Force.com.
Learn more or get a free trial at:
http://www.salesforce.com/servicecloud
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Added: 581 days ago
Views: 139
Day One - Part 4 of the Dreamforce 2009 Keynote. Marc Benioffs opening keynote speech kicked off the...
Day One - Part 4 of the Dreamforce 2009 Keynote. Marc Benioffs opening keynote speech kicked off the first full day of Dreamforce to thunderous applause. The excitement was palpable as he unveiled new features of service Cloud 2 and was joined on stage by Kraig Swensrud to demonstrate the next generation in customer service
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Added: 581 days ago
Views: 79
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The service Cloud from salesforce.com helps you deliver great customer serv...
The service Cloud from salesforce.com helps you deliver great customer service from your call center to the social web. In this demo, we'll see how the Visual Process Manager can guide your contact center agents step-by-step through any customer service interaction like diagnosing product issues, managing returns, or even creating new cross-sell opportunities. All customized for your business, with clicks not code!
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Added: 581 days ago
Views: 174
For David Rottblatt, MBA '09, the trip to India was very valuable in sense that it's one thing to he...
For David Rottblatt, MBA '09, the trip to India was very valuable in sense that it's one thing to hear about international development, and another thing to see what it looks like in practice. Recorded: February 1, 2008
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Added: 648 days ago
Views: 131
How important is customer service to brand impression and loyalty for your business...
How important is customer service to brand impression and loyalty for your business? The answer is absolutely critical, with 85% of all customers basing customer loyalty on their agent interactions and 63% considering taking their business elsewhere after a single bad customer service experience. Come learn how companies are leveraging real-time analytics in the service Cloud to understand their customers and make decisions based on actionable insight that impacts their entire business.
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Added: 581 days ago
Views: 124
Have a great partner you work with—on the other side of the world? Want to learn how to build your...
Have a great partner you work with—on the other side of the world? Want to learn how to build your partner/vendor community and boost collaboration? Join us to hear from salesforce.com customers who are using the partner portal and Salesforce to Salesforce features of Salesforce CRM Partners to share cases with their partners and vendors.
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Added: 581 days ago
Views: 107
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Is poor internal communication leading to missed sales opportunities? Gain critical insight on how a...
Is poor internal communication leading to missed sales opportunities? Gain critical insight on how a 360-degree view of the customer can help you create a partnership between Sales and service in your organization. This panel of sales and service leaders will share how a unified customer experience is helping their companies boost customer satisfaction, loyalty, and retention—and ultimately drive dollars to the top line.
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Added: 581 days ago
Views: 135
Change the game and make community a part of your name! Join this electrifying session to learn how ...
Change the game and make community a part of your name! Join this electrifying session to learn how to set up your own public ideas communities so that your customers feel they have a voice in the way you do business—all in 60 minutes or less!
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Added: 581 days ago
Views: 124
Just starting out with the service Cloud? Want to know the killer features that mos...
Just starting out with the service Cloud? Want to know the killer features that most users overlook? Need to make sure you start your service project on the best path for success? Join our service Cloud customers and experts as they focus on the insights and lessons learned from the implementation of Salesforce CRM service in small and mid-sized companies.
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Added: 581 days ago
Views: 122
Successful service starts here. Join us to hear Salesforce.com Consulting share the...
Successful service starts here. Join us to hear Salesforce.com Consulting share the top seven tips and the four pitfalls to avoid in making your service Cloud deployment a success. Although its fun to learn on the job, this is your chance to sit back, relax, and enjoy a ride on our coattails!
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Added: 581 days ago
Views: 54
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Find out how you can take advantage of salesforce.coms hottest new technology, Force.com sites, to e...
Find out how you can take advantage of salesforce.coms hottest new technology, Force.com sites, to expose critical support information like cases, solutions, and content—and instantly let your customers become part of your community. Hear how salesforce.com customers are taking advantage of the service Clouds public portal, knowledge base, and Web-to-case features and see live sites in action.
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Added: 581 days ago
Views: 101
Want to be the smartest person in the room? Now you can, with the hottest knowledge base around. Har...
Want to be the smartest person in the room? Now you can, with the hottest knowledge base around. Harness knowledge across every channel, and deliver the right answers anywhere and everywhere your customers want to do business. In this session, you'll be among the first to see Salesforce CRMs newly released knowledge base!
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Added: 581 days ago
Views: 100
Learn advanced techniques for your service Cloud implementation, so you can achieve...
Learn advanced techniques for your service Cloud implementation, so you can achieve the highest levels of customer satisfaction. Get hands-on experience with email templates, assignment rules, and escalation rules to process and monitor the lifecycle of cases.
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Added: 581 days ago
Views: 99
Come armed with your toughest questions for salesforce.coms in-house service and su...
Come armed with your toughest questions for salesforce.coms in-house service and support experts. Learn best practices from salesforce.com employees who know the application inside and out, and discuss solutions to the most frequently asked questions by the service Cloud community.
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Added: 581 days ago
Views: 120
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